Responsibilities of Gold Key|PHR hourly Associates:
• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.

• Handing call offs-if manager isn’t available and last minute schedule changes

• Garage attendant schedule changes

• Capacity counts-understanding of garage capacity and obligations, monitoring of capacity, making decisions based on capacity and obligations

• Ordering cleaning supplies

• Completing garage incident reports and document guests personal statements

• Creating garage access cards in managers absence

• Creating employee key cards

• Primary contact and responsibility for cleanliness of facility. Follow cleaning check list, weekly/monthly deep cleaning responsibilities

• Weekly/monthly cleanliness inspections

• Sign off and be held accountable for cleaning check list and general appearance

• Compile inventory of cleaning supplies needed to complete cleaning tasks, keep up to date

• Maintaining the general level of security, organization and control of the parking garage

• Assist guests with access to the facility

• Proper cash handling procedures

• Enforce access control rules and procedures

• Complete assigned side work per shift, including but not limited to sweeping, taking out trash, etc

• Train new associates on SOP's, procedures and overall garage operations