Responsibilities of Gold Key|PHR hourly Associates:

1. Know your job.  Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
2. Be on time.  Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
3. Be on stage.  Associates are friendly, approachable, and always willing to assist.  Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
6. Use your tools. Use the approved tools and checklists to complete assigned tasks.
7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality.  Associate meets goals and measures as defined by Department Leadership.
8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.  
10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned.

12. Handing call offs-if manager isn’t available and last minute schedule changes

13. Garage attendant schedule changes

14. Capacity counts-understanding of garage capacity and obligations, monitoring of capacity, making decisions based on capacity and obligations

15. Ordering cleaning supplies

16. Completing garage incident reports and document guests personal statements

17. Creating garage access cards in managers absence

18. Creating employee key cards

19. Primary contact and responsibility for cleanliness of facility. Follow cleaning check list, weekly/monthly deep cleaning responsibilities

20. Weekly/monthly cleanliness inspections

21. Sign off and be held accountable for cleaning check list and general appearance

22. Compile inventory of cleaning supplies needed to complete cleaning tasks, keep up to date

23. Maintaining the general level of security, organization and control of the parking garage

24. Assist guests with access to the facility

25. Proper cash handling procedures

26. Enforce access control rules and procedures

27. Complete assigned side work per shift, including but not limited to sweeping, taking out trash, etc

28. Train new associates on SOP's, procedures and overall garage operations